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Kim Klapp, CA Coach

Is your practice stuck in a rut or worse...on a decline? Have you tried internal marketing events that ended up being a waste of time and money? Have you wondered how other offices coordinate patient...
Ever had a miscommunication with a patient? Of course. We all have. Not only can miscommunications be frustrating, energy-sapping and time-consuming...they can also be expensive. When patients get a...
Let's face it. CAs have many more interactions with patients than the doctor does: on the phone, during check-in, during check-out, during scans, etc. In other words, CAs have many opportunities to...
Is your team focused on practice challenges, on a poor economy, on dwindling insurance reimbursement, on lack of patients, or low collections? If so, you will continue to experience more of the same...
Most chiropractors don't bother looking at their accounts receivables report unless their collections take a dive. Mistake. Big mistake. Unfortunately, ignored claims become uncollectible. Uncover...
Let's face it. CAs have many more interactions with patients than the doctor does: on the phone, during check-in, during check-out, during scans, etc. In other words, CAs have many opportunities to...
"We have improved our financial plans in our office and have seen BETTER PATIENT RETENTION as well as HIGHER COLLECTIONS per average patient visit!"  
Have you noticed that too many of your new patients quit care when they start to feel better or when their insurance coverage runs out? Or worse, maybe they don't show up after their first visit...
Let's face it: a new patient visit WITHOUT extraordinary customer service skills is like stuffing money into a pocket full of holes. And you certainly can't help the patients who don't return...
Of course your CAs should be the greatest asset of your practice. They have considerably more interaction opportunities with your patients. It’s critical how they represent you,...