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Do Your CAs Know How to Maximize Patient Payments?

Chances are, your CAs encounter at least one of the six common barriers to maximizing patient collections. With the right training and resources, CAs can really boost the office collections and virtually eliminate patient balances.

Plus, the right financial care programs create longer-term patients which yields higher collections due to: higher patient volume, higher patient retention, and more referrals. The right financial care programs also result in less dependence on third-party payers, less stress and less work. Clients who are committed to a financial care program adhere to their recommendations so they get better results, are more satisfied and refer more.

I’m sharing: “Financial Consultations that Increase Patient Payments” for June’s A.C.E. Chiro-Team Training. This 1-hour video presentation is available online, so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month.

Your CAs will be motivated to help build your practice when they understand what a huge difference they can make. Since I’ve run Dr. Tom’s chiropractic office since 1995 in Michigan, I really do know what works–and what doesn’t. In this one-hour presentation (all you need is a computer…no travel expenses), your team will discover how what they say, what they don’t say and how they say it makes all the difference with your patients’ willingness to pay for care. I’ll be teaching your team:

  • How to prevent collection problems with clear communication
  • How to break through the 6 most common barriers to collections
  • How to collect pre-payments for care from both new patients and established clients
  • How to quit sending the wrong non-verbal message about fees
  • The best foundation for successful consultations
  • The 3 critical components of an effective fee plan
  • How to stop sabotaging financial success
  • How to be firm, but friendly with fees
  • 3 success strategies for every financial consultation
  • How to handle financial questions and misconceptions
  • How to help clients understand the value of chiropractic care

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

“Our patient payments have increased!”–Kay

“We have collected more money since using the techniques from this topic.”–Renee

“We have increased our collections with daily payments and more patients on cash plans. I’ve personally gained confidence with collecting.”–Heather

“Patients are sticking to care programs better now. Patient numbers are growing again. Plus, we’re not having to send out as many statements as before.” –Stacy

“We have really cut down on any patient balances. All our CAs are stepping up to collect.”–Mary Kay

“We are collecting more money, and making sure patient balances are zero, if not a credit.”–Melissa & Nikki

If you can see that it’s worth way more than an hour investment in time and the tuition of just $147 for your entire team to participate if you register as an A.C.E. Basic member (or $227 for June only), then I urge you to register for this course today at http://chiropracticassistants.com/chiro-team-training/registration-options/.

This month’s PDF of course materials is over 70 pages and includes our care program worksheet that auto-calculates all out-of-pocket payments based on the doctor’s recommendations and the patient’s insurance benefits or lack thereof, plus care program agreements, financial policies, our financial consultation script and more! All are downloadable in their original file format for easy implementation. The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!

If you have any questions regarding enrollment optionsclick to see your registration options. For any other questions about A.C.E. Chiro-Team Training, please visit: FAQ.

IF YOU’RE NOT HAPPY, I’M NOT HAPPY: If after participating in your first course, you decide that it wasn’t worth the price you paid, you’ll get your entire tuition back. There’s nothing to lose. Just notify Kim in writing within 7 days.

Now is a fabulous time to join! July’s topic is “Practice-Building Appointment & Recall Systems.” Click to view a schedule of all A.C.E. Chiro-Team Training topics. Plus, CAs who participate in all 14 core topics receive A.C.E. certification.

Rather than being overwhelmed at a weekend seminar, your team can focus on just one fundamental topic each month and identify their action steps for growth. Plus, your CAs will complete an A.C.E. Journal each month so that you can hold them accountable for their commitments.

This effective chiro-coaching is just $147 for your entire office per month. Plus, the tuition includes the “Members Only” online Synergy Forum where your CAs can connect with other CAs to find out what other offices are doing to continually grow. Your CAs can access literally thousands of years of CA experience! This mastermind service is included with membership and is extremely valuable. Your CA’s questions will be answered…not only about this month’s topic, but about any issue that your office is currently facing…what is that worth? Join today.

PLUS: the monthly tuition also includes UNLIMITED SUPPORT! Get all the one-on-one Q&A with Kim and/or Dr. Tom Klapp (in successful practice since 1980) that you need.

Membership in the A.C.E. Chiro-Team Training is a no-brainer. Your CAs will become motivated and skilled at increasing the success of your practice. In addition, there are no hidden fees: no administrative fees, no cancellation fees, no duration requirements. You may cancel your A.C.E. membership at any time with just 15 days written notice. You stay and pay only as long as you’re happy with the return on your investment.

Your team will get lots of practical information with tools for easy implementation…you’ll see profitable results. Register now!

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Your Practice Success Hinges on How Your Team Masters Visit 2

The second visit holds the keys to patient retention. And as you know, higher patient retention translates to increased patient compliance and higher practice collections. It’s a win-win. Your patients get better results and are more satisfied with both chiropractic and your office, plus you as the doctor become more satisfied with the practice and enjoy lots more referrals.

Have you noticed that too many of your new patients quit care when they start to feel better or when their insurance coverage runs out? Or worse, maybe they don’t show up after their first visit at all! Could your retention, collections and patient compliance use a boost? If so, you don’t want to miss the May A.C.E. Chiro-Team Training course. I’ll be joined by my husband, Dr. Tom Klapp (named Michigan’s Chiropractor of the Year three times) to teach: “Doctor’s Report & Second Visit Strategies for Amazing Retention.”

This 1-hour video presentation is available online, so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month.

You’ll increase your patient compliance, retention and collections without arm-twisting your new patients. If you’ve ever tried to push your new patients into receiving chiropractic care, you know that doesn’t work: they just push back. If you’ve ever tried to back them into a corner, forcing them to admit they would prefer long-term correction over short-term relief, you know that doesn’t work either. They’ll just tell you what you want to hear and move on to a health care provider who respects them and treats them properly.

Your CAs will be motivated to help build your practice when they understand what a huge difference they can make. I’ve run Dr. Tom’s successful Michigan practice since 1995, so I really do know what works–and what doesn’t. In this one-hour presentation (all you need is a computer…no travel expenses), you and your team will learn how to lead your patient down a path of truth and logic that will empower them to make the right decision about their health–which is of course chiropractic care!

Dr. Tom will be sharing his amazing and effective ROF and Doctor’s Report Video with you and your team of CAs. Not only will your CAs better understand chiropractic care, they will also learn the 4 key strategies to patient retention and practice success. Find out why:

  • 95% of our new patients attend our Doctor’s Report
  • They rave about it (even if they’ve been under chiropractic care elsewhere)
  • They commit to chiropractic care beyond pain and symptom relief
  • They comply with the doctor’s recommendations
  • They understand how we objectively measure their nerve function
  • Your CAs make a HUGE difference–especially immediately after the ROF

These keys virtually eliminate hassles with collections and scheduling. This course will help your team turn the vast majority of your new patients into satisfied clients who stay, pay and refer.

Ask yourself how much it would be worth for your new patients to understand the benefits of receiving corrective chiropractic care? What if they understood the consequences of ignoring the doctor’s recommendations or missing appointments? 

If you can see that it’s worth way more than an hour investment in time and the tuition of just $147 for your entire team to participate if you register as an A.C.E. member (or $227 for May only), then I urge you to register for this course today at http://chiropracticassistants.com/chiro-team-training/registration-options/.

This month’s PDF of course materials is over 55 pages, and includes our second visit forms plus Dr. Tom’s ROF script and Doctor’s Report video. All are downloadable in their original file format for easy implementation. The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

“Implementing treatment plans and ROFs have upped our average collections!”

“I now realize how important the Doctor’s Report is and how it keeps patients understanding the benefits of chiropractic beyond pain relief.”

“I learned how to better explain to our patients the difference between feeling better and functioning better.”

If you have any questions regarding enrollment optionsclick to see your registration options. For any other questions about A.C.E. Chiro-Team Training, please visit: FAQ.

IF YOU’RE NOT HAPPY, I’M NOT HAPPY: If after participating in your first course, you decide that it wasn’t worth the price you paid, you’ll get your entire tuition back. There’s nothing to lose. Just notify Kim in writing within 7 days.

Now is a fabulous time to join; June’s topic is: “Increasing Patient Collections with Effective Financial Consultations.” Click to view a schedule of all A.C.E. Chiro-Team Training topics. Plus, CAs who participate in all 14 core topics receive A.C.E. certification.

Rather than being overwhelmed at a weekend seminar, your team can focus on just one fundamental topic each month and identify their action steps for growth. Plus, your CAs will complete an A.C.E. Journal each month so that you can hold them accountable for their commitments.

This effective CA Coaching is just $147 for your entire office per month and includes unlimited support. That’s one-on-one Q&A with Kim and/or Dr. Tom Klapp (in successful practice since 1980) that you need.

Membership in A.C.E. Chiro-Team Training is a no-brainer. Your CAs will become motivated and skilled at increasing the success of your practice. In addition, there are no hidden fees: no administrative fees, no cancellation fees, no duration requirements. You may cancel your A.C.E. membership at any time with just 15 days written notice. You stay and pay only as long as you’re happy with the return on your investment.

Your team will get lots of practical information with tools for easy implementation…you’ll see profitable results. Register now!

 

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How Many New Patient Raves & Referrals Do Your CAs Create?

“With the strategies we’ve learned, our volume has increased and we’ve had
NON-STOP NEW PATIENTS and also reactivations!”

How much does a bad first impression cost? Take your case average…now multiply it by the number of potential referrals that new patient would have generated. It’s a staggering loss. Let’s face it: a new patient visit WITHOUT extraordinary customer service skills is like stuffing money into a pocket full of holes. And you certainly can’t help the patients who don’t return because they were turned off by their first experience in your office. What about those who don’t even schedule because of a negative experience on the phone when calling your practice?

If you’ve experienced that your new patients don’t stick around, you may be experiencing the proverbial “leaky bucket syndrome.” Your success depends upon first impressions, making a connection and exceptional service.

Rather than wondering where those new patients went, redefine the purpose of the CAs in your office, and help them shift their attention to retention. 20 years ago, I began serving as our New Patient Liaison, and was able to identify the common reasons that new patients prematurely drop out of care. Since that time, we’ve developed some truly incredible systems to prevent miscommunications and effectively deal with the misconceptions that cause new patients to quit care unnecessarily.

I’m sharing what we did to plug those holes in our practice “bucket” for April’s A.C.E. Chiro-Team Training Course: “The New Patient Experience for Raves & Referrals.” This 1-hour video presentation is available online, so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month.

Your CAs will be motivated to help build your practice when they understand what a huge difference they can make. Since I’ve run Dr. Tom’s chiropractic office since 1995 in Michigan, I really do know what works–and what doesn’t. In this one-hour presentation (all you need is a computer…no travel expenses), I will be teaching:

  • Why “wowing” your new patients increases referrals
  • How to develop a R.I.C.H. foundation with new patients
  • What it takes to make an excellent first impression
  • How to make an “impress-ive” connection over the phone
  • How to turn a phone “shopper” into a new patient
  • The key to patient satisfaction and how to ensure a long-term relationship
  • The 4 critical procedures to end a successful first visit
  • Why over 95% of our new patients attend our Doctor’s Report
  • How to systematically increase raves and referrals

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

“We have reiterated the importance of making sure the patient is the most important thing in the office. We’re going out of our way to WOW them, and they are far more likely to stick to their care plan and to refer new patients to our office.” – Dave

“I am more educated in talking with our patients, friends and family about chiropractic. We have increased in new patients and most are from referrals! I definitely want to give each and every one of our patients a “wow” experience!” – Jennifer

“By improving our prospective patient script, we feel more connected to the new patient and they also are more connected to the office. Since we improved it, we have not had any new patients miss their appointment!” – Amanda

“After really focusing on new patients and new patient procedures, I feel confident in our new patient WOW experience. Now I look forward to new patients because they are so much fun!” – Lindsey

Ask yourself how much it would be worth to keep new patients from unnecessarily dropping out of careHow much would it be worth to increase referrals based on providing a WOW new patient experience? What would it be worth if your team had a system for asking for referrals on day 1?

If you can see that it’s worth way more than an hour investment in time and the tuition of just $147 for your entire team to participate if you register as an A.C.E. member (or $227 for April only), then I urge you to register for this course today at http://chiropracticassistants.com/chiro-team-training/registration-options/.

This month’s PDF of course materials is over 65 pages and includes new patient forms and scripts that are downloadable in their original file format for easy implementation. The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!

If you have any questions regarding enrollment optionsclick to see your registration options. For any other questions about A.C.E. Chiro-Team Training, please visit: FAQ.

IF YOU’RE NOT HAPPY, I’M NOT HAPPY: If after participating in your first course, you decide that it wasn’t worth the price you paid, you’ll get your entire tuition back. There’s nothing to lose. Just notify Kim in writing within 7 days.

Now is a fabulous time to join! It’s like a trifecta with May’s topic: “ROF & Second Visit Strategies for Amazing Retention” followed by June’s topic: “Higher Patient Collections with Effective Financial Consultations.” Click to view a schedule of all A.C.E. Chiro-Team Training topics. Plus, CAs who participate in all 14 core topics receive A.C.E. certification.

Rather than being overwhelmed at a weekend seminar, your team can focus on just one fundamental topic each month and identify their action steps for growth. Plus, your CAs will complete an A.C.E. Journal each month so that you can hold them accountable for their commitments.

This effective chiro-coaching is just $147 for your entire office per month. Plus, the tuition includes the “Members Only” online Synergy Forum where your CAs can connect with other CAs to find out what other offices are doing to continually grow. Your CAs can access literally thousands of years of CA experience! This mastermind service is included with membership and is extremely valuable. Your CA’s questions will be answered…not only about this month’s topic, but about any issue that your office is currently facing…what is that worth? Join today.

PLUS: the monthly tuition also covers any one-on-one Q&A with Kim and/or Dr. Tom Klapp (in successful practice since 1980) that you need.

Membership in the A.C.E. Chiro-Team Training is a no-brainer. Your CAs will become motivated and skilled at increasing the success of your practice. In addition, there are no hidden fees: no administrative fees, no cancellation fees, no duration requirements. You may cancel your A.C.E. membership at any time with just 15 days written notice. You stay and pay only as long as you’re happy with the return on your investment.

Your team will get lots of practical information with tools for easy implementation…you’ll see profitable results. Register now!

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Is Your Staff Your Greatest Stressor or Asset?

Of course your CAs should be the greatest asset of your practice. They have considerably more interaction opportunities with your patients. It’s critical how they represent you, chiropractic, your vision and mission of your practice.

However, all too often the calls I get from doctors involve complaints about staff. Read though these scenarios to determine if you could benefit from team-building:

  1. When you get home from the office, how do you feel about your CAs?
    (a) Stressed
    (b) Grateful
    (c) Great–thanks to a couple martinis
  2. Is the attitude of your team…
    (a) Attracting more patients to your practice
    (b) Repelling patients from your office
    (c) No clue—thanks to a couple martinis
  3. When you encounter an issue with a CA, you…
    (a) Rant and rave at the front desk
    (b) Deal with it appropriately based on your written personnel policy
    (c) Ignore it, hoping it will resolve itself
  4. You determine that you have a CA on your team with an irreparable negative attitude, so you…
    (a) Quarantine the CA to the back office, hoping to prevent a “staff infection”
    (b) Make room on your team for a new positive CA
    (c) Incorporate martinis into your lunch routine
  5. Your team meetings…
    (a) Are negative venting sessions that everyone hates
    (b) Are positive and productive that yield a great return on investment
    (c) Are non-existent because they appear to cost too much
  6. When you assign a task…
    (a) Your CA drops the ball and makes excuses
    (b) Your CA completes it before the deadline and reports back to you
    (c) No clue, as you have no system for accountability or follow-through

While I know you wouldn’t really turn to martinis (especially at lunch), there are way too many team situations that doctors do not properly confront. Ignoring staff issues allows them to continue, and you find yourself starting a sentence with, “This is the third time my CA (arrived late, ran out of supplies, forgot to…).” It also builds resentment and stress, which have no place in a chiropractic practice.

Why put up with sub-standard staff when the right CAs can actually build your practice? Excellent customer service skills actually attract more patients to your office. We constantly get raves about our caring and friendly team. Imagine the difference that CAs who are focused on continual growth could make in your practice.

March’s Chiro-Team Training course is “Team-Building that Builds Your Practice.”  This 1-hour presentation is available online, so your entire team can access it however and whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month.

Your CAs will be motivated to help build your practice when they understand what a huge difference they can make. Since I’ve run a chiropractic office since 1995 in Michigan, I really do know what works–and what doesn’t. In this 1-hour presentation (all you need is a computer…no travel expenses) I will be teaching:

  • How to run a positive, productive and growth-oriented team meeting
  • Making sure you have the right CAs on your team
  • How to hold your team accountable
  • How to avoid “turf wars”
  • Creating a win-win bonus system that really works
  • Keeping your team on-purpose
  • How to empower your CAs to reach practice goals without stress
  • Incorporating visualization to reach practice goals
  • Empowering your CAs to handle conflict
  • Avoiding mis-communications that create stress
  • Getting rid of office drama

Thanks to these A.C.E. members for sharing what their practices gained from this topic:

We’ve been working as a team better, which is great because we’ve become busy with new patients, exams and office visits. Everything flows well now!”

 “I’ve up-leveled my thinking about the quality of our team members and how positive we need to be.”

“Our team communicates a lot better now so that everyone knows exactly what’s going on. We are all in the process of becoming fully cross-trained so that we can become an efficient team.”

 Through open communication and weekly meetings with office staff we have been highly successful at reaching our goals in which we desire to achieve.” 

This month’s PDF of course materials is over 40 pages, and the team-building systems  are downloadable in their original file format for easy implementation.

If you can see that it’s worth way more than an hour investment in time and the tuition of just $147 for your entire team to participate if you register as an A.C.E. member (or $227 for March only), then I urge you to register for this course today at http://chiropracticassistants.com/chiro-team-training/registration-options/.

If you have any questions regarding enrollment optionsclick to see your registration options. For any other questions about A.C.E. Chiro-Team Training, please visit: FAQ.

IF YOU’RE NOT HAPPY, I’M NOT HAPPY: If after participating in your first course, you decide that it wasn’t worth the price you paid, you’ll get your entire tuition back. There’s nothing to lose. Just notify Kim in writing within 7 days.

Now is a fabulous time to join; April’s topic is: “The New Patient Experience for Raves & Referrals.” Click to view a schedule of all A.C.E. Chiro-Team Training topics. Plus, CAs who participate in all 14 core topics receive A.C.E. certification.

Rather than being overwhelmed at a weekend seminar, your team can focus on just one fundamental topic each month and identify their action steps for growth. Plus, your CAs will complete an A.C.E. Journal each month so that you can hold them accountable for their commitments.

This effective CA Coaching is just $147 for your entire office per month. Plus, the tuition includes the “Members Only” online Synergy Forum where your CAs can connect with other CAs to find out what other offices are doing to continually grow. Your CAs can access literally thousands of years of CA experience! This mastermind service is included with membership and is extremely valuable. Your CA’s questions will be answered…not only about this month’s topic, but about any issue that your office is currently facing…what is that worth? Join today.

PLUS: the monthly tuition also covers any one-on-one Q&A with Kim and/or Dr. Tom Klapp (in successful practice since 1980) that you need.

Membership in A.C.E. Chiro-Team Training is a no-brainer. Your CAs will become motivated and skilled at increasing the success of your practice. In addition, there are no hidden fees: no administrative fees, no cancellation fees, no duration requirements. You may cancel your A.C.E. membership at any time with just 15 days written notice. You stay and pay only as long as you’re happy with the return on your investment.

Your team will get lots of practical information with tools for easy implementation…you’ll see profitable results. Register now!

Read more

Attract ALL the New Patients You Want

Dr. Tom Klapp has been in practice in Michigan for 38 years, and he has never found a better strategy for attracting new patients.

Each time he presents his “Workshop on Wellness” (W.O.W.) in the community, he attracts 10-35 new patients to his chiropractic practice. He presents this powerful information to established patients, their families, friends, co-workers, neighbors, local businesses, volunteer groups, schools and anyone else who wants to hear the most up-to-date, startling information about sickness and more importantly, wellness.

I attended the Klapp’s W.O.W. presentation at Life Vision. Dr. Tom and Kim give you the opportunity to have a quantum leap in new patients IN THE NOW. I have attended many programs in my 60 years of practice and this is by far the cleanest, clearest and simplest method of just DOING IT!  Do not procrastinate, take advantage of what they have to offer.  Not only will you be happy but you also will start many patients on the road to good health.—Chuck Ribley, DC

Dr. Tom and Kim Klapp will teach your team exactly how to schedule, organize, promote and present a successful Workshop on Wellness (W.O.W.) for the November A.C.E. Chiro-Team Training course. This one-hour presentation is available online in both video and audio format, so your entire team can access it however and whenever it’s convenient for them NOW until the end of the month.

You and your team will learn (from people who currently own and run a successful office in Michigan) how you can turn these W.O.W.s into an absolute new-patient generation machineWe average a 90% appointment rate for each workshop!

This W.O.W. uses information about nutrition, nutritional supplementation, exercise, fitness, stress management, etc. to lead the listener directly into your chiropractic practice.

Dr. Tom shares his actual 30-minute presentation during this course so you can see for yourself exactly what is taught and how it is presented, but more importantly, why it is so powerful at attracting new patients. You can even download his PowerPoint presentation at no additional charge! Dr. Tom and Kim will show you, through the included materials EXACTLY how to add 10-35 new patients to your practice every time you present this workshop.

Have you tried to do workshops in the past but couldn’t draw a crowd? Don’t worry, we show you how to attract dozens of people to your workshop every time.

Course materials include:

  • Dr. Tom’s W.O.W. PowerPoint presentation
  • Step-by-step details to organize a Lunch & Learn, Dinner or other W.O.W. forum
  • 5 avenues for promoting your W.O.W. to ensure a full room
  • All the marketing materials you need for success
  • Timeline and checklist to systemize your W.O.W.s
  • Plus scripting, templates, handouts and MORE!

If you can see that it’s worth way more than an hour investment in time and the tuition of just $147 for your entire team to participate if you register as an A.C.E. member (or $227 for November only), then I urge you to register for this course today at http://chiropracticassistants.com/chiro-team-training/registration-options/.

This month’s PDF of course materials is over 70 pages and includes our ENTIRE STEP-BY-STEP SYSTEM. All are downloadable in their original file format for easy implementation. The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

The system that the Klapps have offered is tried and true. Even better–it’s simple! We love it!–Deborah

A big thank you to Dr. Klapp for his W.O.W. presentation. I definitely learned a lot and do plan on sharing the information that he presented to our own patients and my own friends and family. I really appreciated it; it is a GREAT course. If I were new to chiropractic and heard this seminar I would definitely be making an appointment!–Bonnie

The doctor and I both benefited from this! You’ve done a great job simplifying the process and helping us to overcome our fear!

Loved the presentation–great health information. Received lots of good info that will help me personally as well as help me educate our patients and be able to talk to them more about their health and make suggestions. Thanks for the great tools for us to use.

Our first talk went exceptionally well! Every guest who attended signed up for an appointment within the week! We’ve already scheduled our next dinner!–Dr. Barone

If you have any questions regarding enrollment optionsclick to see your registration options. For any other questions about A.C.E. Chiro-Team Training, please visit: FAQ.

IF YOU’RE NOT HAPPY, I’M NOT HAPPY: If after participating in your first course, you decide that it wasn’t worth the price you paid, you’ll get your entire tuition back. There’s nothing to lose. Just notify Kim in writing within 7 days.

Now is a fabulous time to join; December’s topic is: “Chiropractic Philosophy for CAs.” Click to view a schedule of all A.C.E. Chiro-Team Training topics. Plus, CAs who participate in all 14 core topics receive A.C.E. certification.

Rather than being overwhelmed at a weekend seminar, your team can focus on just one fundamental topic each month and identify their action steps for growth. Plus, your CAs will complete an A.C.E. Journal each month so that you can hold them accountable for their commitments.

This effective CA Coaching is just $147 for your entire office per month. Plus, the tuition includes the “Members Only” online Synergy Forum where your CAs can connect with other CAs to find out what other offices are doing to continually grow. Your CAs can access literally thousands of years of CA experience! This mastermind service is included with membership and is extremely valuable. Your CA’s questions will be answered…not only about this month’s topic, but about any issue that your office is currently facing…what is that worth? Join today.

PLUS: registration includes UNLIMITED SUPPORT directly with Kim and/or Dr. Tom Klapp (in successful practice since 1980).

Membership in A.C.E. Chiro-Team Training is a no-brainer. Your CAs will become motivated and skilled at increasing the success of your practice. In addition, there are no hidden fees: no administrative fees, no cancellation fees, no duration requirements. You may cancel your A.C.E. membership at any time with just 15 days written notice. You stay and pay only as long as you’re happy with the return on your investment.

Your team will get lots of practical information with tools for easy implementation…you’ll see profitable results. Register now!

 

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How CAs Can Easily Increase Retention, Referrals & Reactivations

Is your practice stuck in a rut or worse…on a decline? Have you tried internal marketing events that ended up being a waste of time and money? Have you wondered how other offices coordinate patient appreciation days that generate tons of referrals while yours merely stressed out your team?

Guess what? You’re not alone. There are critical steps that most practices skip when planning an internal marketing event. I’m sharing those steps and much more on “Increasing Referrals and Retention with Internal Marketing” for the October A.C.E. Chiro-Team Training course. Your entire team can access this online video presentation whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. Your CAs will be motivated to help build your practice when they understand what a huge difference they can make.

Thanks to these A.C.E. members for sharing what their practices gained from this topic:

“This course was the most information I have ever had on internal marketing protocols. Moreover, thank you for starting out with WHY!! This program has been great for the CAs and more importantly for the practice and clients we serve.”–Dr. Grant

“This is probably the best training I’ve ever heard! Carry on warrior!”–Dr. Luke

“Wow! We’ve been able to finally get organized and put our plans into action!”

All of the office staff absolutely LOVED this course! We are thrilled to boost the number of activities and enthusiasm within the office.”

“Our local fundraiser has attracted over 20 new patients so far.”

Creating excellent internal marketing events starts with excellent planning. Having tools such as a turn-key planning sheet and timeline keep events well-organized, low-stress and cost-effective. Find out how to increase retention, new patients and collections with some simple internal marketing strategies.

I’ve run Dr. Tom’s successful Michigan practice since 1995, so I really do know what works–and what doesn’t. In this one-hour presentation (all you need is a computer…no travel expenses), your team will discover:

  • The marketing aspects of CA responsibilities which are integral to practice success
  • The most effective strategies for relationship-building
  • The fundamental mindset components to marketing
  • 4 critical checks before embarking on an event
  • How to develop an internal marketing event calendar rather than slap together a knee-jerk reaction approach to falling practice statistics
  • My 6-step formula to ensure event success

Invest in building a long-term relationship with your patients and they will always consider you their chiropractor–whether they’re actively under care or not. Internal marketing sets you apart, makes your office the place to be and gives your patients something positive to talk about.

 If you can see that it’s worth way more than an hour investment in time and the tuition of just $147 for your entire team to participate if you register as an A.C.E. member (or $227 for October only), then I urge you to register for this course today at http://chiropracticassistants.com/chiro-team-training/registration-options/.

This month’s PDF of course materials is over 140 pages and includes a detailed event planning worksheet and step-by-step event timeline (Excel format) plus TONS of sample internal marketing event promos! All are downloadable in their original file format for easy implementation. The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!

If you have any questions regarding enrollment optionsclick to see your registration options. For any other questions about A.C.E. Chiro-Team Training, please visit: FAQ.

IF YOU’RE NOT HAPPY, I’M NOT HAPPY: If after participating in your first course, you decide that it wasn’t worth the price you paid, you’ll get your entire tuition back. There’s nothing to lose. Just notify Kim in writing within 7 days.

Now is a fabulous time to join; November’s topic is: “How to Attract All the New Patients You Want.” Click to view a schedule of all A.C.E. Chiro-Team Training topics. Plus, CAs who participate in all 14 core topics receive A.C.E. certification.

Rather than being overwhelmed at a weekend seminar, your team can focus on just one fundamental topic each month and identify their action steps for growth. Plus, your CAs will complete an A.C.E. Journal each month so that you can hold them accountable for their commitments.

This effective CA Coaching is just $147 for your entire office per month. Plus, the tuition includes the “Members Only” online Synergy Forum where your CAs can connect with other CAs to find out what other offices are doing to continually grow. Your CAs can access literally thousands of years of CA experience! This mastermind service is included with membership and is extremely valuable. Your CA’s questions will be answered…not only about this month’s topic, but about any issue that your office is currently facing…what is that worth? Join today.

PLUS: the monthly tuition also covers any one-on-one Q&A with Kim and/or Dr. Tom Klapp (in successful practice since 1980) that you need.

Membership in A.C.E. Chiro-Team Training is a no-brainer. Your CAs will become motivated and skilled at increasing the success of your practice. In addition, there are no hidden fees: no administrative fees, no cancellation fees, no duration requirements. You may cancel your A.C.E. membership at any time with just 15 days written notice. You stay and pay only as long as you’re happy with the return on your investment.

Your team will get lots of practical information with tools for easy implementation…you’ll see profitable results. Register now!

 

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CA Communication Skills Affect Collections, Referrals & Retention

Ever had a miscommunication with a patient? Of course. We all have. Not only can miscommunications be frustrating, energy-sapping and time-consuming…they can also be expensive. When patients get a mixed message from your office: they don’t come back, they don’t pay their bill, and they certainly don’t refer.

Too many chiropractic offices are clinging to the hope that their patients will be compliant with their policies and recommendations for care just because they said so, or worse–via ESP. There are so many problems that creep up when CAs are not empowered to properly communicate with patients. Here are just a couple examples: when a patient calls to cancel an appointment, and an empathetic CA responds with, “That’s okay” before hanging up the phone. Yikes! As you can imagine, that’s quite a mixed message. Just as the well-meaning CA who tells a symptomatic patient to “come in when you’re feeling better.”

What about CAs who ask questions in a yes or no format, when clearly the answer “no” would not be an acceptable option? For example, asking patients: “Did you want to set up your next appointment?” or “Do you want to make a payment today?” Obviously, there are better ways to effectively communicate.

85% of one’s success in life is directly related to communication skills. Are your CAs building positive long-term relationships with your patients? When your patients understand that they’re important to you, you will become more important to themFind out how to incorporate amazing communication techniques into every patient encounter–from a prospective patient phone call, to the first visit, at the front desk and beyond.

I’m sharing proven “Communication Strategies to Maximize Patient Compliance and Minimize Stress” for the September A.C.E. Chiro-Team Training course. Your entire team can access this online video presentation whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. Your CAs will be motivated to help build your practice when they understand what a huge difference they can make.

I’ve run Dr. Tom’s successful Michigan practice since 1995, so I really do know what works–and what doesn’t. In this one-hour presentation (all you need is a computer…no travel expenses), your team will discover how what they say, what they don’t say and how they say it makes all the difference with your patients staying, paying & referring. I’ll be teaching your team:

  • The R.I.C.H. foundation for long-term patients
  • How to avoid sending the wrong non-verbal message
  • 6 listener strategies that build stronger connections to patients
  • How to avoid mixed messages and miscommunications
  • How to answer the question that patients really care about
  • How to ask strategic questions to get more referrals, collections, compliance, etc.
  • 5 strategies to delivering your important message
  • How to avoid communication don’ts
  • How to ensure a successful patient encounter
  • How to establish rapport for more effective communication
  • A simple strategy to increase appointment compliance by at least 20%

What would your practice be like if your CAs were skilled at communicating with patients…with your community? What would that do for your practice volume? Your collections? Your referrals?

 If you can see that it’s worth way more than an hour investment in time and the tuition of just $147 for your entire team to participate if you register as an A.C.E. member (or $227 for September only), then I urge you to register for this course today at http://chiropracticassistants.com/chiro-team-training/registration-options/.

This month’s PDF of course materials is over 40 pages of forms and tools and includes a BONUS of 4 pages of Pat Responses to Commonly Asked Patient Questions and much more. All are downloadable in their original file format for easy implementation. The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

“The Pat Responses are awesome. They answer clients’ questions without being vague or beating around the bush. Our office has met our goals and we have had a great month for patient compliance and referrals thanks to our good communication skills and focusing on our message to our patients.”

“I’ve changed the way I say things to patients and it has made a difference. Patients are more compliant with positive impact questions.”

“I’ve started answering more questions with confidence. I’m more on top of getting missed appointments back in, thanking the patients, and expecting more from everything.”

“I have actually noticed much stronger connection in a shorter amount of time spent with patients!”

“Since focusing on better communication, the clinic flow is continually improving!”

If you have any questions regarding enrollment optionsclick to see your registration options. For any other questions about A.C.E. Chiro-Team Training, please visit: FAQ.

IF YOU’RE NOT HAPPY, I’M NOT HAPPY: If after participating in your first course, you decide that it wasn’t worth the price you paid, you’ll get your entire tuition back. There’s nothing to lose. Just notify Kim in writing within 7 days.

Now is a fabulous time to join; October’s topic is: “Building Relationships, Retention & Referrals with Internal Marketing.” Click to view a schedule of all A.C.E. Chiro-Team Training topics. Plus, CAs who participate in all 14 core topics receive A.C.E. certification.

Rather than being overwhelmed at a weekend seminar, your team can focus on just one fundamental topic each month and identify their action steps for growth. Plus, your CAs will complete an A.C.E. Journal each month so that you can hold them accountable for their commitments.

This effective CA Coaching is just $147 for your entire office per month. Plus, the tuition includes the “Members Only” online Synergy Forum where your CAs can connect with other CAs to find out what other offices are doing to continually grow. Your CAs can access literally thousands of years of CA experience! This mastermind service is included with membership and is extremely valuable. Your CA’s questions will be answered…not only about this month’s topic, but about any issue that your office is currently facing…what is that worth? Join today.

PLUS: the monthly tuition also covers any one-on-one Q&A with Kim and/or Dr. Tom Klapp (in successful practice since 1980) that you need.

Membership in A.C.E. Chiro-Team Training is a no-brainer. Your CAs will become motivated and skilled at increasing the success of your practice. In addition, there are no hidden fees: no administrative fees, no cancellation fees, no duration requirements. You may cancel your A.C.E. membership at any time with just 15 days written notice. You stay and pay only as long as you’re happy with the return on your investment.

Your team will get lots of practical information with tools for easy implementation…you’ll see profitable results. Register now!

 

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How Can Your Patients “Get It” If Your CAs Don’t?

Let’s face it. CAs have many more interactions with patients than the doctor does: on the phone, during check-in, during check-out, during scans, etc. In other words, CAs have many opportunities to either reinforce their chiropractic care, drop the ball by saying nothing, or saying something that inadvertently keeps patients out of your office.

Even CAs who understand the importance of chiropractic care may not know how to communicate it. It is critical that chiropractic assistants are able to provide on-going education to your patients. The more that your patients understand, the more they’ll keep their appointments, the more they’ll value the care they receive, the more they’ll pay for care out-of-pocket, and the more they’ll refer.

Since the word doctor means teacher, it stands to reason that a chiropractic assistant is really a teaching assistant. How prepared are your team members to deal with:

  • Patients canceling their appointments because they’re sick
  • Patients dropping out of care because they “feel fine”
  • Facilitating referrals
  • Helping patients to follow their recommendations for care
  • Communicating the devastating effects of subluxations
  • Explaining that short-term care typically yields short-term results
  • Obstacles that occur when challenging a patient’s belief system about health care

Even if the doctor provides a stellar Doctor’s Report, most patients forget the difference between symptom-treatment and correcting the cause once their symptoms have subsided. Or, they understood the concept of nerve interference as it related to their chief complaint of migraines, but don’t make the connection with their seasonal allergies or digestive problems.

I’m sharing proven methods of “Increasing Retention, Collections & Referrals with Patient Education” for the August A.C.E. Chiro-Team Training course. Your entire team can access this online video presentation whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. Your CAs will be motivated to help build your practice when they understand what a huge difference they can make.

I’ve run Dr. Tom’s successful Michigan practice since 1995, so I really do know what works–and what doesn’t. In this one-hour presentation (all you need is a computer…no travel expenses), your team will discover how what they say, what they don’t say and how they say it makes all the difference with your patients staying, paying & referring. I’ll be teaching your team:

  • 6 guidelines for patient education
  • How to amplify the doctor’s ROF
  • 8 strategies to help the message “click”
  • How to master these 3 issues to move from “click to stick”:
    • Dealing with the cause
    • Symptoms: Friend or Foe?
    • Symptom Free vs. Healthy
  • Effective metaphors for symptom-treatment, long-term care and nerve interference that really hit home
  • To communicate the difference between being asymptomatic and healthy
  • To connect with patients in a way that makes a difference to the success of your practice

What would your practice be like if your CAs were skilled at communicating the benefits of corrective and wellness care? What would that do for your practice volume? Your collections? Your referrals?

 If you can see that it’s worth way more than an hour investment in time and the tuition of just $147 for your entire team to participate if you register as an A.C.E. member (or $227 for August only), then I urge you to register for this course today at http://chiropracticassistants.com/chiro-team-training/registration-options/.

This month’s PDF of course materials is over 80 pages of forms and tools and includes my 14 Simple Steps to Health brochures, “Parent’s Guide to Childhood Symptoms,” and much more. All are downloadable in their original file format for easy implementation. The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

“We have found that with more patient education and appreciation, we are getting more referrals and more patient retention.”

“Educating patients more on the benefits of chiropractic has increased our patients keeping their appointments.”

“It got me re-excited about learning, educating and being better at my job.”

“Your education ideas were great! I hope to inspire our team to be more vocal about educating patients on a day-to-day basis and I’d like to see us incorporating some of your fun ideas.”

“Knowing the importance of patient education has made me more conscious of when a patient mentions a family member or friend who could benefit from chiropractic.”

“We have had more patients tell us that they better understand the importance of chiropractic and how it benefits their lives.”

If you have any questions regarding enrollment optionsclick to see your registration options. For any other questions about A.C.E. Chiro-Team Training, please visit: FAQ.

IF YOU’RE NOT HAPPY, I’M NOT HAPPY: If after participating in your first course, you decide that it wasn’t worth the price you paid, you’ll get your entire tuition back. There’s nothing to lose. Just notify Kim in writing within 7 days.

Now is a fabulous time to join; September’s topic is: “Communication Strategies to Maximize Compliance & Minimize Stress.” Click to view a schedule of all A.C.E. Chiro-Team Training topics. Plus, CAs who participate in all 14 core topics receive A.C.E. certification.

Rather than being overwhelmed at a weekend seminar, your team can focus on just one fundamental topic each month and identify their action steps for growth. Plus, your CAs will complete an A.C.E. Journal each month so that you can hold them accountable for their commitments.

This effective CA Coaching is just $147 for your entire office per month. Plus, the tuition includes the “Members Only” online Synergy Forum where your CAs can connect with other CAs to find out what other offices are doing to continually grow. Your CAs can access literally thousands of years of CA experience! This mastermind service is included with membership and is extremely valuable. Your CA’s questions will be answered…not only about this month’s topic, but about any issue that your office is currently facing…what is that worth? Join today.

PLUS: the monthly tuition also covers any one-on-one Q&A with Kim and/or Dr. Tom Klapp (in successful practice since 1980) that you need.

Membership in A.C.E. Chiro-Team Training is a no-brainer. Your CAs will become motivated and skilled at increasing the success of your practice. In addition, there are no hidden fees: no administrative fees, no cancellation fees, no duration requirements. You may cancel your A.C.E. membership at any time with just 15 days written notice. You stay and pay only as long as you’re happy with the return on your investment.

Your team will get lots of practical information with tools for easy implementation…you’ll see profitable results. Register now!

 

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How Do Your CAs Respond…

Let’s face it. CAs have many more interactions with patients than the doctor does: on the phone, during check-in, during check-out, during scans, etc. In other words, CAs have many opportunities to either reinforce the doctor’s recommendations, drop the ball by saying nothing, or saying something that inadvertently keeps patients out of your office.

Are you confident that your CAs know the best way to handle the following scheduling excuses at the front desk:

“I’ll call you to set up my next appointment…”
“I’m going on vacation…”
“I don’t have insurance…”
“I can’t afford care…”
“I’ll need to base my care on my insurance coverage…”

What about when a patient calls to cancel an appointment because:

“I’m sick…”
“I feel worse since my last adjustment…”
“I’m too busy…”
“I don’t have childcare…”
“I have car trouble…”
“I’m contagious…”
“The weather…”
“I’m not returning for care…”
“My MD/PT has advised me to quit care…”

As you can imagine, whether or not a patient continues to comply with the doctor’s recommendations is primarily determined by how a CA handles these scenarios. The fact is, CAs make a tremendous difference, either positive or negative, on your practice volume, and the resulting collections.

How well do your CAs communicate the importance of adhering to their chiropractic care schedule? Do they inadvertently send mixed messages or clear responses that are congruent with chiropractic philosophy and your practice vision and objectives?

Do your CAs rely on chance-based communication where they basically roll the dice and cross their fingers for the desired outcome? A great illustration is asking patients: “Did you want to set up your next appointment?” An apparent pitfall, since it allows the patient to answer, “No.”

Think about your appointment tracking systems. Are they antiquated recall logs or do you have a system for keeping patients on their recommended schedule? Are your CAs empowered with effective reactivation scripts and tools to help those MIA patients return for care?

I’m sharing “Practice-Building Appointment & Recall Systems” for the May A.C.E. Chiro-Team Training course. Your entire team can access this online video presentation whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month. We’ll cover the most up-to-date strategies on scheduling and patient tracking. Missed appointments waste three valuable resources in your office: time, energy and money.

Your CAs will be motivated to help build your practice when they understand what a huge difference they can make. I’ve run Dr. Tom’s successful Michigan practice since 1995, so I really do know what works–and what doesn’t. In this one-hour presentation (all you need is a computer…no travel expenses), your team will discover how what they say, what they don’t say and how they say it makes all the difference with your patients’ adhering to their recommended care schedule. I’ll be teaching your team:

  • How to prevent missed appointments
  • How to communicate the importance of appointments to patients
  • The best scheduling techniques
  • How to handle scheduling obstacles
  • How to avoid unconscious sabotage
  • How to decrease no-shows by 66%
  • Effective recall strategies for both new and established patients
  • How to ensure that your patients don’t end up M.I.A. 

What would your practice be like if your CAs were skilled at keeping patients on their recommended care schedule? If you can see that it’s worth way more than an hour investment in time and the tuition of just $147 for your entire team to participate if you register as an A.C.E. member (or $227 for May only), then I urge you to register for this course today at http://chiropracticassistants.com/chiro-team-training/registration-options/.

This month’s PDF of course materials is almost 70 pages, and includes my Pat Responses for Appointment Obstacles, email scripts, mailings, AND MORE! All are downloadable in their original file format for easy implementation. **You will also receive a BONUS of Reactivation Call Scripts for inactive clients.** The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

“We have improved on patient call-backs and patient retention.”

“We have increased patient appointments with our new system.”

“We have really become aware of our scheduling verbiage. We’re probably 50% better and will continue to improve!”

“We have gone through our black hole list and are keeping it empty!”

“We have been tracking our new patients better and it’s working! People are keeping their appointments and our office visits are up!”

“Using some of the tips you mentioned, I got a patient who NEVER scheduled her next appointment to start scheduling!”

“I realized that even though we think we are doing a good job, there is a lot of room for improvement on how to communicate better with patients.”

“I learned excellent ways to respond to patients to explain how important their appointments are. Many patients have rescheduled more promptly because I’m better prepared.”

“Our visits have increased and missed appointments are dropping!”

“Our rescheduling numbers have gone up and our reactivations have also!!!”

“We are able to schedule patients out 4 weeks in advance with no problem!”

“Our team has improved on getting appointments rescheduled rather than cancelled.”

If you have any questions regarding enrollment optionsclick to see your registration options. For any other questions about A.C.E. Chiro-Team Training, please visit: FAQ.

IF YOU’RE NOT HAPPY, I’M NOT HAPPY: If after participating in your first course, you decide that it wasn’t worth the price you paid, you’ll get your entire tuition back. There’s nothing to lose. Just notify Kim in writing within 7 days.

Now is a fabulous time to join; June has 2 topics: “Stress-Free Systems for Maximizing Insurance Collections” AND “How to thrill your doctor by turning Facebook into your automated new patient referral machine!” Click to view a schedule of all A.C.E. Chiro-Team Training topics. Plus, CAs who participate in all 14 core topics receive A.C.E. certification.

Rather than being overwhelmed at a weekend seminar, your team can focus on just one fundamental topic each month and identify their action steps for growth. Plus, your CAs will complete an A.C.E. Journal each month so that you can hold them accountable for their commitments.

This effective CA Coaching is just $147 for your entire office per month. Plus, the tuition includes the “Members Only” online Synergy Forum where your CAs can connect with other CAs to find out what other offices are doing to continually grow. Your CAs can access literally thousands of years of CA experience! This mastermind service is included with membership and is extremely valuable. Your CA’s questions will be answered…not only about this month’s topic, but about any issue that your office is currently facing…what is that worth? Join today.

PLUS: the monthly tuition also covers any one-on-one Q&A with Kim and/or Dr. Tom Klapp (in successful practice since 1980) that you need.

Membership in the A.C.E. Program is a no-brainer. Your CAs will become motivated and skilled at increasing the success of your practice. In addition, there are no hidden fees: no administrative fees, no cancellation fees, no duration requirements. You may cancel your A.C.E. membership at any time with just 15 days written notice. You stay and pay only as long as you’re happy with the return on your investment.

Your team will get lots of practical information with tools for easy implementation…you’ll see profitable results. Register now!

 

 

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How your CAs can boost collections and eliminate patient balances

Chances are, your CAs encounter at least one of the six common barriers to maximizing patient collections. With the right training and resources, CAs can really boost the office collections and virtually eliminate patient balances.

Plus, the right financial care programs create longer-term patients which yields higher collections due to: higher patient volume, higher patient retention, and more referrals. The right financial care programs also result in less dependence on third-party payers, less stress and less work. Clients who are committed to a financial care program adhere to their recommendations so they get better results, are more satisfied and refer more.

I’m sharing how to get “Higher Patient Collections with Effective Financial Consultations” for the April A.C.E. Chiro-Team Training course. Your entire team can access this online video presentation whenever it’s convenient for them as often as they need 24/7 NOW until the end of the month.

Your CAs will be motivated to help build your practice when they understand what a huge difference they can make. I’ve run Dr. Tom’s successful Michigan practice since 1995, so I really do know what works–and what doesn’t. In this one-hour presentation (all you need is a computer…no travel expenses), your team will discover how what they say, what they don’t say and how they say it makes all the difference with your patients’ willingness to pay for care. I’ll be teaching your team:

  • How to prevent collection problems with clear communication
  • How to break through the 6 most common barriers to collections
  • How to collect pre-payments for care from both new patients and established clients
  • The dangers of excessive discounts
  • How to quit sending the wrong non-verbal message about fees
  • The best foundation for successful consultations
  • The 3 critical components of an effective fee plan
  • How to stop sabotaging financial success
  • How to be firm, but friendly with fees
  • 3 success strategies for every financial consultation
  • How to handle financial questions and misconceptions
  • How to help clients understand the value of chiropractic care

If you can see that it’s worth way more than an hour investment in time and the tuition of just $147 for your entire team to participate if you register as an A.C.E. member (or $227 for April only), then I urge you to register for this course today at http://chiropracticassistants.com/chiro-team-training/registration-options/.

This month’s PDF of course materials is over 55 pages, and includes our care program worksheet that auto-calculates all out-of-pocket payments based on recommendations, care program agreements, financial policies, our financial consultation script and more! All are downloadable in their original file format for easy implementation. The sooner you register, the longer you will have access to this month’s online course 24/7. Register today to give your CAs the training, tools and systems to increase your practice success!

Thanks to these A.C.E. members for sharing what their practice gained from this topic:

“Our patient payments have increased!”–Kay

“We have collected more money since using the techniques from this topic.”–Renee

“We have increased our collections with daily payments and more patients on cash plans. I’ve personally gained confidence with collecting.”–Heather

“We have really cut down on any patient balances. All our CAs are stepping up to collect.”–Mary Kay

“We are collecting more money, and making sure patient balances are zero, if not a credit.”–Melissa & Nikki

“Patients are sticking to care programs better now. Patient numbers are growing again. Plus, we’re not having to send out as many statements as before.” –Stacy

If you have any questions regarding enrollment optionsclick to see your registration options. For any other questions about A.C.E. Chiro-Team Training, please visit: FAQ.

IF YOU’RE NOT HAPPY, I’M NOT HAPPY: If after participating in your first course, you decide that it wasn’t worth the price you paid, you’ll get your entire tuition back. There’s nothing to lose. Just notify Kim in writing within 7 days.

Now is a fabulous time to join; May’s topic is: “Practice-Building Appointment & Recall Systems.” Click to view a schedule of all A.C.E. Chiro-Team Training topics. Plus, CAs who participate in all 14 core topics receive A.C.E. certification.

Rather than being overwhelmed at a weekend seminar, your team can focus on just one fundamental topic each month and identify their action steps for growth. Plus, your CAs will complete an A.C.E. Journal each month so that you can hold them accountable for their commitments.

This effective CA Coaching is just $147 for your entire office per month. Plus, the tuition includes the “Members Only” online Synergy Forum where your CAs can connect with other CAs to find out what other offices are doing to continually grow. Your CAs can access literally thousands of years of CA experience! This mastermind service is included with membership and is extremely valuable. Your CA’s questions will be answered…not only about this month’s topic, but about any issue that your office is currently facing…what is that worth? Join today.

PLUS: the monthly tuition also covers any one-on-one Q&A with Kim and/or Dr. Tom Klapp (in successful practice since 1980) that you need.

Membership in the A.C.E. Program is a no-brainer. Your CAs will become motivated and skilled at increasing the success of your practice. In addition, there are no hidden fees: no administrative fees, no cancellation fees, no duration requirements. You may cancel your A.C.E. membership at any time with just 15 days written notice. You stay and pay only as long as you’re happy with the return on your investment.

Your team will get lots of practical information with tools for easy implementation…you’ll see profitable results. Register now!

Read more