While managing First Choice Chiropractic since 1995, Kim Klapp has spoken for LifeVision, ChiroEurope, Parker, Master’s Circle, Five Star and many state associations. An author and coach, she founded the A.C.E. Program (Assistants for Chiropractic Excellence) in 2000 which provides quality CA coaching and team training via monthly online courses. Kim Klapp teaches chiropractic teams the most up-to-date techniques and communication strategies for generating more referrals, collections and patient compliance.
I created the A.C.E. Program in 2000 when there was a massive dearth of quality resources for chiropractic assistants. While some DC-based coaching companies have added some CA training to their programs, they remain focused primarily on the chiropractor. Alternatively, the A.C.E. Program is focused on the CA. Why? CAs are the gatekeeper for new patients, referrals, retention and collections in a chiropractic office; CAs are truly the most valuable asset in your practice. Furthermore, I actually currently run a chiropractic office in Michigan. Unlike many other coaches and chiropractic gurus, the success strategies that I teach are not based on theory, or what used to work, but on high-volume profitable practice in today’s environment. Whether your practice is long established or brand new, whether you have one CA or a large team, there’s always room for growth. I’m looking forward to helping your team reach new levels of excellence.”—Kim Klapp